Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 55

Full Length Research Paper

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

Joana Mills Quarshie
  • Joana Mills Quarshie
  • Marshalls University College, Accra, Ghana.
  • Google Scholar
Edem Kwesi Amenumey
  • Edem Kwesi Amenumey
  • Department of Hospitality and Tourism Management, University of Cape Coast, Cape Coast, Ghana.
  • Google Scholar


  •  Received: 26 June 2016
  •  Accepted: 08 July 2016
  •  Published: 31 January 2018

Abstract

This research was conducted in the central region of Ghana to investigate the utilisation of ICT in hotels business operation. Primary data collections employed in the study were obtained from 200 respondents using well-structured questionnaires. Findings of the research study revealed that telephones, computers, internet, printers and fax machines were ICT applications in hotels business operation. Telephones were the most common ICT application used, and then followed by fax machines were the least ICT applications used in hotels business operation in the Central Region. Findings of the research study further revealed that the majority hotels in the region were using the internet as the latest developments in telecommunications. Hotels in the Central Region have benefited from the uses of ICT in their business operations through accessing hospitality information, improving customer service and increasing patronage. The main conclusion drawn from the research study is that there is still a need to promote ICT utilisation in hospitality industry in the Central Region and Ghana at large.

Key words: Information communication and technology (ICT), internet, hotels, central region, Ghana.