Evaluation of service quality of Nigerian airline using servqual model.

Chikwendu DU; Ejem E; Ezenwa A

doi:10.5897/JHMT12.019

Journal of
Hospitality Management and Tourism

Abbreviation: J. Hosp. Manage. Tourism
Language: English
ISSN: 2141-6575
DOI: 10.5897/JHMT
Start Year: 2010
Published Articles: 71

Full Length Research Paper

Evaluation of service quality of Nigerian airline using servqual model.

Chikwendu DU*, Ejem E and Ezenwa A

Department. of Transport Management Technology, Federal University of Technology, Owerri, Nigeria.
Email: [email protected]

Article Number - 28268BE2445
Vol.3(6), pp. 117-125 , December 2012
https://doi.org/10.5897/JHMT12.019

Accepted: 27 December 2012
Published: 31 December 2012

Copyright © 2024 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.

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GÜNGÖR Ozan,YÜCEL GÜNGÖR Mehtap,DOĞAN Seden, . (2019) TripAdvisor’da Türk Hava Yolları için yapılan değerlendirmelerin incelenmesi . Journal of Tourism Theory and Research

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KAYAN ÜRGÜN Gamze,ÇİLİNGİR ÜK Zuhal, . (2022) Hizmet Kalitesi İyileştirilmesinde Servqual ve Kano Modellerinin KFY ile Bütünleştirilmesi: Havayolu Sektöründe Bir Uygulama . Güncel Turizm Araştırmaları Dergisi

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This article is published under the terms of the Creative Commons Attribution License 4.0

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Journal of Hospitality Management and Tourism

Evaluation of service quality of Nigerian airline using servqual model.

Chikwendu DU*, Ejem E and Ezenwa A

Journal of
Hospitality Management and Tourism