April 2012

Hospitality industry employer’s expectation of employees’ competences in Nairobi Hotels

The purpose of the study was to determine the expectations of hospitality industry employers on employees’ competences. The sample (106) was made up of Human Resource Managers (HRMs) Head of Departments (HODs) and employees. Results indicated a big differential on employers and employees’ expectations on communication skills, specific technical skills, computer, good work habits, customer service and...

Author(s): Sarah W. Kamau and Judith Waudo

April 2012

A two way assessment of tourism websites to increase their effectiveness

Tourism, world’s most significant revenue earning sector, is highly dependent on the effectiveness of the tourism website. A tourist destination must have a website enriched with different design and service related attributes. Here, a user feedback based study was conducted. This user feedback based study shows that there is a lot of difference between the appeal of Indian and International tourism websites. A...

Author(s): Goutam Panigrahi, Biswarup Ghosh and Kajla Basu