Batam is an industrial city where excellent for investment universe in the Riau Islands Province and Indonesia in general. But various problems present in Batam City include the complexity and slow processing of investment permits which are complicated and uncertain, there are no action plans and revitalization of licensing services, especially those related to business land management. The above statement is proven by the latest phenomenology, namely the development of the realization of Indonesian Foreign Investment in 2019 which experienced a stagnation compared to Indonesian Domestic Investment in Indonesia in the quarter of 2019. The phenomenon also affected the realization of the Foreign Investment Batam in 2019 which has decreased compared to previous years in the same period. This makes researchers interested in knowing how dynamic governance in the implementation of the Batam Public Service Hall and the dominant obstacles in overcoming these problems. This research uses the mix methods, which combines qualitative and quantitative approaches in terms of methodology. Data collection techniques are observation, interviews, questionnaires and documentation. Qualitative data analysis techniques are data reduction, data presentation and conclusion drawing while for quantitative analysis techniques are data validity tests, data reliability, quantitative descriptive frequencies and influence of dynamic governance. The results of this study indicate that the dynamic governance in the implementation of the Batam Public Service Hall has been declared dynamic both from the perspective of stakeholders and the people of Batam and found several obstacles from each of its indicators consisting of able people, agile processes, thinking ahead, thinking again and thinking across. From this research it is also known that Batam Public Service Hall can be stated as one of the dynamic institutions characterized by new ideas, fresh perceptions, sustainable upgrading, flexible adaptation and creative innovation in more dynamic operations in overcoming investment licensing issues in the city of Batam.
Keywords: Able People, Agile Processes, Thinking Ahead, Thinking Again, Thinking Across