Abstract

The aim of this study was to investigate the level of job satisfaction among supermarket workers. A self administered questionnaire survey was conducted from July-September 2007. Data were collected from 111 supermarket workers in a major supermarket located in Vieux Fort, Saint Lucia. Respondents were asked to complete a 10-item job satisfaction questionnaire. The response rate was 74%. The percentage of satisfied workers was 70%. There were no significant satisfaction differences between genders or between age groups. There was positive correlation between job satisfaction with understanding the goals and objectives of the management and sense of belonging. There was no significant correlation of job satisfaction with other factors such as knowledge about workplace, work stress, relationship with colleagues, but negative correlation of job satisfaction with salary. There is a need for review of workers salaries in view of rising cost of living as well as periodic quality assurance programme to monitor job satisfaction among the workers.

Key words: Workplace, satisfaction, St Lucia, salary, workers.