Scientific Research and Essays

  • Abbreviation: Sci. Res. Essays
  • Language: English
  • ISSN: 1992-2248
  • DOI: 10.5897/SRE
  • Start Year: 2006
  • Published Articles: 2752

Patient satisfaction of in-patients treated in a university hospital in Turkey

  H.Hatice Ozkoc1* and M. Vedat Pazarlioglu2    
  1Department of Statistics, Mugla University, 48000, Mugla, Turkey. 2Department of Economics, Izmir Katip Celebi University, 35580, Izmir, Turkey.
Email: [email protected]

  •  Accepted: 04 October 2011
  •  Published: 09 November 2011



Structural equation modelling (SEM) is a statistical method that emerged as a result of assembling and synthezing the confirmative factor analysis, path analysis and regression analysis in a model. In this respect, factor, canonic correlation, multivariate variance and covariance, multi regression and path analysis are also considered the special conditions of SEM. Additionally, the most important difference that separates SEM from these analyses is that it is more convenient to use it as confirmative rather than explicatory. It is aimed to develop a questionnaire in order to measure the patient satisfaction and modeling the satisfaction through this questionnaire. Questionnaires were filled by making face-to-face interviews with 298 people. Structure validity, structural model structural equation models were realized by using LISREL 8.54.


Key words: Structural equation analysis, validity, patient satisfaction, questionnaire.