Abstract

The main purpose of this present study was to investigate if Organizational Citizenship Behavior (OCB) plays a significant role on quality and excellence of pre-hospital emergency services. “NeteMeyer” questionnaire was used to measure organizational citizenship behavior and for measuring basic trauma life support(BTLS), a researcher constructed questionnaire was developed. The population consisted of 140 medical emergency technicians working in Mashad, North-East of Iran. Using simple random sampling, 53 members of research population were selected. Data were analyzed using Pearson correlation and t- test. The relationship between OCB and basic trauma life support was significant. Also, there was a significant relationship between altruism and basic trauma life support as well as conscientiousness and basic trauma life support. Although, the relationship between ‘civic virtue’ and ‘sportsmanship’ with basic trauma life support were not significant. Therefore, OCB could play a critical role in reduction of mortality and disabilities in traumatic victims.

Key words: Organizational citizenship behavior, emergency medical services, basic trauma life support.