African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4094

Full Length Research Paper

Employees’ perceptions regarding social health insurance: A case of Kinshasa, Democratic Republic of Congo

  T. Kayiba and E. M. Rankhumise*
  Department of Management and Entrepreneurship, Tshwane University of Technology, Private Bag X680, Pretoria 0001, South Africa.  
Email: [email protected]

  •  Accepted: 30 December 2010
  •  Published: 16 November 2011



Sustaining splendid health has always been a wish for every employee of any formal organisation. If health is not excellent, employees are likely not to function as expected hence it is imperative to have social health insurance. This article reports on the findings derived from a research conducted in Kinshasa, Democratic Republic of Congo. The researcher personally distributed structured questionnaires among employees in 15 organisations. Findings show that the majority of the respondents experience problems in organizing their health care where it emerged that, 1) the majority of the employees from public sector are not assisted  in organizing their health care, 2) they use out-out-pocket financing means for their health care, 3) in general, employees from public sector are not aware of health insurance and interestingly employees from mix companies and private sector are knowledgeable on health insurance, 4) respondents with post matric qualifications prefer to use private hospital when they are sick, 5) employees choose health facility based on good quality service provided. In general, it emerged from the findings that there is willingness to pay contribution should the social health insurance be introduced.


Key words: Social health insurance, Health financing systems, Democratic Republic of Congo (DRC), Out-of-pocket, Mixed –company.