Abstract

Both Knowledge Management (KM) and Enterprise Recourse Planning (ERP) play crucial roles in organizations. There has been an increasing demand to implement both systems concurrently. The key characteristics of ERP and KM are quite different in their orientation; however, ERP systems focus primarily on managing physical assets while KM systems focus on leveraging innovation and utilizing knowledge assets. Because both types of assets need to be properly managed, the integration of KM and ERP becomes a strategic initiative for providing competitive advantages to enterprises. KM integrated into ERP can improve the business processes managed by ERP. In this paper, we intend to find the phases of KM and ERP implementation separately and then analyze the questionnaire, which was validated by 10 experts in this field. The questionnaire was mailed to the experts of the categorized phases of KM and ERP in just 3 stages: decision, implementation and application. Using the TOPSIS fuzzy logic method, we evaluate the mutual connection between each phase of each system in order to propose a conceptual framework for implementing ERP and KM concurrently.