African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4094

Full Length Research Paper

Evaluation of job satisfaction and organisational citizenship behaviour: Case study of selected organisations in Zimbabwe

Malvern W. Chiboiwa1, Crispen Chipunza2 and Michael O. Samuel3*
  1Durban, South Africa. 2Department of Human Resource Management, Central University of Technology, Bloemfontein, 9300, South Africa. 3Department of Industrial Psychology, Faculty of Management and Commerce, University of Fort Hare, P. Bag X1314, Alice 5700, South Africa.
Email: [email protected]

  •  Accepted: 07 February 2011
  •  Published: 04 April 2011





The purpose of this paper was to evaluate job satisfaction and Organisational Citizenship Behaviour (OCB) amongst selected organisations in Zimbabwe. The research was aimed at achieving the following objectives: determine job satisfaction levels of employees in the selected organisations; determine the extent to which employees in these organisations engaged in OCB; analyse the correlation between job satisfaction and OCB and recommend job satisfaction measures that can be used by these organisations to enhance OCB. The study adopted the quantitative research design. Questionnaires were administered to 1,202 employees from 5 selected organisations. Employees in the organisations surveyed experienced intrinsic job satisfaction more than extrinsic job satisfaction. Furthermore, employees in these organisations engaged more in altruism than other dimensions of OCB. Substantive correlation between job satisfaction and OCB was also found.


Key words: evaluation; job satisfaction; organisational citizenship behaviour; volatile; economic environment.