African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4088

Full Length Research Paper

The use of a hybrid ANP-VIKOR approach for establishing the performance evaluation model of e-business project

Shih-Ching Wang
  • Shih-Ching Wang
  • Institute of Services Technology and Management, National Taipei University of Technology, Taipei, Taiwan.
  • Google Scholar
Ming-Kuen Chen
  • Ming-Kuen Chen
  • Regional R&D Service Dept., MIRDC, MOEA, Taiwan; IDB, Ministry of Economic Affairs (MOEA), Taiwan.
  • Google Scholar

  •  Received: 24 January 2011
  •  Accepted: 31 March 2014
  •  Published: 28 April 2014


These years, Taiwan enterprises face a rapidly changing environment. This transformation was brought about by both the pressure to take on an international and global outlook and the increase to apply more e-business or information communication and technology (ICT) solutions. Furthermore, the subjects of the e-business research increase day by day. In accordance with this tendency, Taiwan authority schemes out e-business policy and promotes representative e-business plan as a benchmark of achieving technological development and industrial competition. Therefore, the performance evaluation of e-business project is a key issue for policies. However, so far, there is no comprehensive mechanism to evaluate such kinds of project performance. Therefore, in this research, it is expected to reorganize the criteria for e-business project’s performance evaluation, which were derived from discussion of the e-business performance evaluation, relevant literature of project evaluation and meetings with experts. Based on these criteria, the systematic evaluation model is constructed. This research is studied through Fuzzy Analytic Network Process (FANP) approach to construct achievements of appraisal pattern and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) approach to rank the performance of project cases of Taiwan e-business. We look forward to the result that this research may be regarded as reference material to the government and enterprises. 
Keywords: E-business project, FANP, VIKOR, performance evaluation.