Abstract

This paper focuses on comprehensive study that analyses the total quality management (TQM) practices in connection with the relationship between organization strategy and its performance. By analyzing TQM in the context of organization strategy around a number of important factors, this paper seeks to advance the understanding of TQM and six sigma in general context which highlights the causes of quality problem and building quality into the production process. It is also notable here that the six sigma is pivotal in enhancing the management process. As an outcome, it can be deduced from this study that the important factors of TQM are those basic elements that greatly lead to good performance. It is also shown that the total quality management is affected by the quality leader’s contribution.

Key words: Quality control, total quality management, construction, quality assurance, six sigma.