African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4157

Full Length Research Paper

Impact of psychological contract fulfillment on micro-firm clerks: An empirical study in China

Zezhao Liu
  • Zezhao Liu
  • Department of Politics and Administration, School of Philosophy and Public Administration, Jiangsu Normal University, Xuzhou, P. R. China.
  • Google Scholar

  •  Received: 28 January 2019
  •  Accepted: 08 April 2019
  •  Published: 28 May 2019


The psychological contract is an international academic focus in the field of organization behavior and human resources management. Despite a large number of literatures in the psychological contract from different types of organizations, there is still a lack of exploration involving the micro business sector. This study aims to fill some of the gaps and analyze the intimate relationship with the target of micro-firm clerks in the context of China. Such analysis was performed employing the self-constructed framework of Psychological Contract Fulfillment (PSF), which has been built to reflect the specific characteristics in line with Chinese circumstances. Results show that the PSF has a positive effect on organization commitment and work acceptance while indicates the negative impact on the turnover intention, as perceived by the micro-firm clerks in the sampled cities. PSF for micro-firm clerks, on the other hand, acts as a partial intermediary role between Leader-Member Exchange (LMX) and work acceptance as well as turnover intention. PSF practices call for the significant need to improve internal behavior relations for micro-firm clerks and have the potential to create a type of organizational environment or culture for more sustainable exchanges that act as a positive role for stable human resources, preserving loyalty value and reducing the firms’ cost of staff turnover.
Key words: Psychological contract fulfillment (PCF), leader-member exchange (LMX), micro-firm, organization behavior, China.