Abstract

Training is one of the most inevitable compulsions for personal and professional evolution. One has to be on a rocket which always points towards a continuous and continual development. As time passes, it is not the fittest who survive, it is the one who quickly adapts to the change that survives, and this can only be through a continual and lifelong training and learning process which is goal oriented and systematic. Many studies have been conducted on training and the needs of training but the scope further existed to explore whether the concept has relevance in those IT and ITes companies which have the highest process level of maturity Capability  Model level 5 (CMM level 5). The resolution of this study was to define a talented research on the prominence of training in CMM level 5 Indian Information Technology (IT)/Information Technology Enabled Services (ITeS) industry. The study was also designed to establish whether various factors reported are having significant relationships with major factors as training quality and perceived benefits. The task of improving the training quality would begin with a strong effort of measuring it and this thesis has tried to develop a scale for measuring the prominence of training in CMM level 5 Indian IT and ITes industries. Various factors were identified and the relationships were also studied. As a part of the study, a model of the relationship was also proposed. To further confirm the relationship between these variables, hypotheses were formulated and they were tested with the latest statistical tools for confirmation. To arrive at a conclusion, all the variables and factors were conceptualised on the strength of established theory and were measured using suitable indicators based on the response of the respondents by conducting a survey using structured questionnaires. The study concludes that to enhance the training quality it is mandatory that training quality with respect to the content, delivery, place and trainer need to be upgraded, and the perceived benefits of the training have to be made well aware to the trainees to create a positive image in the mind of the trainees before the training program.

Key words: Perceived training quality, trainer quality, content quality, delivery quality