African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4194

Full Length Research Paper

Using the data envelopment analysis (DEA) model to evaluate the operational efficiency

Horng-Jinh Chang1 and Ling-Chu Liao1,2*
1Graduate Institute of Management Science, Tamkang University, New Taipei City, Taiwan, R.O.C.  2Department of Accounting, Shih Chien University, Taipei City, Taiwan, R.O.C.
Email: [email protected]

  •  Accepted: 02 November 2011
  •  Published: 19 September 2012

Abstract

The purpose of this study is to implement a measurement of performance methods for the ocean freight forwarder. It also intends to identify various factors that significantly affect the operational efficiency of the operation of ocean freight forwarder. This paper is the first attempt to apply data envelopment analysis (DEA) to develop performance measurement for ocean freight forwarder as an example in the competitive global logistics market. The use of DEA can be easily modified or extended to similar settings for other companies, in other oceanic regions such as short sea and deep sea.

 

Key words: Operational efficiency, data envelopment analysis, ocean freight forwarder.

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This article is published under the terms of the Creative Commons Attribution License 4.0

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