Abstract

Technical educational institutions (TEIs) can use enterprise resource planning for an integrated, better and efficient system for management of all the information related to many users in these Institutions. Though ERP is used in many TEIs in India, but it has not been found to be completely successful. This paper aims at assessing the efficiency of implementing an ERP system from users’ perspective. The study uses a survey of 900 users in four categories in technical educational institutes in India to gain feedback in their experience of applying ERP. The focus of paper is on three features for efficient  ERP: functionality, security and quality. The present research identifies the success factors for efficient ERP implementation. The study also identifies the problems faced in ERP implementation and finally suggests a framework for efficient implementation of ERP in technical educational institutions. The framework designed will help the technical educational institutions in successful and efficient implementation of ERP. The ERP framework designed focuses on features to be enhanced, improved and controlled  so as to make ERP system efficient to provide optimum user satisfaction.

Key words: Enterprise resource planning (ERP), functionality, security, quality, ease of use, framework, technical educational institutions.