African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4094

Review

A review on constructs of the practices of quality management

Tan Chin-Keng1* and Abdul-Rahman, Hamzah2
  1Kulliyyah of Architecture and Environmental Design, International Islamic University Malaysia, 53100 Kuala Lumpur, Malaysia. 2Faculty of Built Environment, University of Malaya, 50603 Kuala Lumpur, Malaysia.
Email: [email protected]

  •  Accepted: 06 July 2011
  •  Published: 07 October 2011

Abstract

 

Quality management is a management function that ensures the quality of the products, services and/or operation processes of an organization. It contributes to the competitiveness and maintains the sustainability of the organization. This paper reviews the constructs of practices of quality management adopted by researchers. Based on the literature review, the practices of quality management are summarized into eight constructs. They are approaches, methods, tools and techniques, management commitment, quality attitude and culture, customer focus, human resource management, supplier relationship, cost of quality, measurement, information and analysis, and continuous improvement and sustainability.

 

Key words: Quality management, practices, constructs.