African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4165

Full Length Research Paper

Students' perceptions of academic and institutional service quality at the Faculty of Agriculture: The case of Suleyman Demirel University, Turkey

  Hasan Yilmaz1*, Vecdi Demircan1, Tufan Bal1 and Ozgur Koskan2        
  1Department of Agricultural Economics, Suleyman Demirel University,  Isparta, Turkey. 2Department of Animal Science, Suleyman Demirel University, Isparta, Turkey.
Email: [email protected], [email protected]

  •  Accepted: 29 April 2010
  •  Published: 30 June 2010



The aim of this study was to determine the academic and institutional service quality perception levels of students at the Faculty of Agriculture. This research was conducted with 343 students by using questionnaires in the faculty of agriculture at Suleyman Demirel University. For this purpose, 35 statements were given to students and the degree of agreement for each statement was determined by a likert scale. According to the results, the Cronbach alpha coefficient was found to be 0.892. Factor analysis was implemented with the Principal Component Method by using Varimax rotation to determine the factors on the quality perception of students. According to the results of the factor analysis, Eigen value belongs to 9 of 35 factors which were found higher than 1. Thus, the results of factor analysis were examined by considering 9 factors. These factors explain 57.1% of the total variance. The main factors affecting students' perceptions of academic and institutional service quality were found to be: the academic skills of staff, the social and physical facilities of the faculty, the physical facilities of the department and the student advisory service, course content and teaching techniques, supplementary features of courses and its effects on success, the caring attitude of academic staff, a sense of belonging to the department, to question of course contents in exams, examination of the timeliness and accuracy.


Key words: Students’ perceptions, academic and institutional service quality, Faculty of Agriculture.