Abstract

The main focus of this research is to find out the different perspectives of employees and management in respect of motivation at McDonalds through different motivational theories. The study reveals that the managers of McDonalds possess mentality, which complies more with the Taylor’s scientific theory in which, according to them, the crew members are likely to work harder when they are being pressured and supervised closely for the maximum expected output. Employees’ views are different from the managers, in that they often possess an instrumental mentality. Most of the employees do not take working in McDonalds as their future career. It is found that the motivation of the McDonalds employees is low due to poor employer-employee relationship, low wage rate and less reward. Suggestions have been given at the end to motivate the employees.

Key words: Motivation, McDonalds, instrumentality, taylorism.