The impact of perceived employee identification on the relationship between customer company-identification and customer citizenship behaviour: Practice from Turkish hotels

Ipek Kalemci Tuzun; Tulay Korkmaz Devrani

doi:10.5897/AJBM10.737

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4190

Full Length Research Paper

The impact of perceived employee identification on the relationship between customer company-identification and customer citizenship behaviour: Practice from Turkish hotels

Ipek Kalemci Tuzun1* and Tulay Korkmaz Devrani2

1Faculty of Commercial Sciences, Baskent University,Turkey. 2Faculty of Economic and Administrative Sciences, Baskent University, Turkey.
Email: [email protected]

Article Number - 2B7F91C20860
Vol.5(5), pp. 1781-1786 , March 2011
https://doi.org/10.5897/AJBM10.737

Accepted: 25 November 2010
Published: 04 March 2011

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