African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4190

Full Length Research Paper

Service failures identification: The involvement of the interrelation effect in service practices

Ming-Chun Tsai1*, Shu-Ping Lin2 and Ya-Hui Chan2
  1Department of Business Administration, Chung-Hua University, Hsin-Chu 300, Taiwan. 2Department of Technology Management, Chung-Hua University, Hsin-Chu 300, Taiwan.
Email: [email protected]

  •  Accepted: 05 January 2011
  •  Published: 18 March 2011

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