Consumer satisfaction and quality management in the hospitality industry in South-East Europe

Ivana Blescaron;i; Dragan Tescaron;anovi; ore Psodorov

doi:10.5897/AJBM10.1299

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4193

Full Length Research Paper

Consumer satisfaction and quality management in the hospitality industry in South-East Europe

Ivana BlešiÄ‡*, Dragan TešanoviÄ‡ and ÄorÄ‘e Psodorov

The Faculty of Science, Department of Geography, Tourism and Hotel Managemant, University of Novi Sad, The Republic of Serbia.
Email: [email protected]

Article Number - FFBF7D319017
Vol.5(4), pp. 1388-1396 , February 2011
https://doi.org/10.5897/AJBM10.1299

Accepted: 30 November 2010
Published: 18 February 2011

Copyright © 2024 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.