Quality public services dimensions model as a basis for better customer satisfaction management

Massimo Manzin; Gordana urga; Boris Mrak

doi:10.5897/AJBM11.2528

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4193

Full Length Research Paper

Quality public services dimensions model as a basis for better customer satisfaction management

Massimo Manzin1*, Gordana Å½urga2 and Boris Mrak1

1Faculty of Management, Koper University of Primorska, Slovenia. 2Ministry of Public Administration of the Republic of Slovenia.
Email: [email protected]

Article Number - 1FCC2C816134
Vol.6(26), pp. 7833-7841 , July 2012
https://doi.org/10.5897/AJBM11.2528

Accepted: 06 February 2012
Published: 04 July 2012

Copyright © 2024 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.