May 2014

Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg

This paper reports on commuters’ perceptions of bus and mini bus taxi service using an alternate to the most popular and commonly used service quality (SERVQUAL) instrument, namely The regional estuarine and coastal systems of the Americas (RECSA). From face-to-face interviews using a structured questionnaire to survey a convenience sample of 690 commuters at specifically selected mini-bus taxi and bus ranks using...

Author(s): Krishna K. Govender

May 2014

The effects of biased technological change on total factor productivity: Based on the new perspective of appropriate technology

The paper explains the effect of biased technological change (BTC) on total factor productivity (TFP) from the new perspective of appropriate technology. We have certified that the assumption of neutral technology progress of Solow is ostensible and also to get the general technological progress which can be divided into three parts: effect of knowledge progress, effect of capital intensity improvement and scale effect....

Author(s): Ping Li and Yongbao Ji

May 2014

Dimensions of a metamodel of an entrepreneurial university

The absence of a metamodel that is able to represent the main representations in literature, and to gather, synthesize the essential components that makes up the entrepreneurial university, reduces our capacity for understanding the underlying complexities of this subject matter. The objective of this article is to propose a reflection on the main representation models of the entrepreneurial university, seeking to build...

Author(s): Elzo Alves Aranha⊃ and Neuza Abbud Prado Garcia⊃

May 2014

Governance of logistics platforms: The use of a survey for building a framework of performance indicators

From bibliographical research on performance indicators in the business environment and logistics indicators (logistics services and supply chain), the objective of this research was to identify a set of performance indicators that can be used in the governance of logistics platforms. In order to achieve the proposed objective, a survey with experts from various institutions in Europe, Asia and North America was carried...

Author(s): Rafael Mozart da Silva, Eliana T. P. Senna and Luiz A. S. Senna