September 2010
Critical review of literature on corporate governance and the cost of capital: The value creation perspective
Corporate governance encompasses a broad spectrum of mechanisms intended to mitigate agency risk by increasing the monitoring of managements’ actions, limiting managers’ opportunistic behaviour, and improving the quality of firms’ information flows. A torrent of literature explains that corporate governance mechanisms are able to enhance a firm’s value. A firm’s value is commonly...
September 2010
A problem solving method for customer knowledge management maturity (CKMM): Case study in some Iranian oil companies
This paper is introduces a hybrid problem solving algorithm developed for presenting and promoting the customer knowledge management (CKM). It is called customer knowledge management maturity (CKMM). The algorithm includes three main phases: at the first phase, the existing status of the CKM as well as its maturity level will be determined with consideration of the just in time (JIT) factor. Recognition...
September 2010
Are trade-off and pecking order theories mutually exclusive in explaining capital structure decisions?
In this study, using various panel models and estimators, we find empirically that the trade-off and pecking order theories are not mutually exclusive in explaining quoted Portuguese companies capital structure decisions. However, the finance behaviour of quoted Portuguese companies comes close to that forecast by the pecking order theory: (i) the magnitude of the effects of financial deficit on debt is...
September 2010
Organizational process alignment, culture and innovation
This study explores the relationships between organizational process alignment, culture and innovation. Based on previous studies, this study proposed a conceptual model and hypothesized that three kinds of process alignments (structural, information technology (IT) and strategic alignments) positively affect adaptability culture, which in turn facilitate process and product innovations. Using structural...
September 2010
Automation and customs tax administration: Empirical evidence from Uganda
Automation is a topic that has soared in importance particularly on the efficiency of custom tax administration. This paper investigates the adoption of automation by Uganda Revenue Authority (URA), a semi-autonomous agency mandated with tax administration in Uganda. The adoption of automation in URA was aimed at achieving efficiency and increase revenue. The paper reports findings based on cross sectional...
September 2010
Critical factors for new product developments in SMEs virtual team
Small and medium enterprises (SMEs) are considered as an engine for economic growth all over the world and especially for developing countries. During the past decade, new product development (NPD) has increasingly been recognized as a critical factor in ensuring the continued survival of SMEs. On the other hand, the rapid rate of market and technological changes has accelerated in the past decade, so this...
September 2010
An optimization model of product line rollover: A case study of the notebook computer industry in Taiwan
As product life cycles become shortened, companies frequently launch new products and discontinue existing ones. Companies with large and complete product lines do not have the extra resources to extend them, so they must plan successful product rollover schemes that launch new products and discard existing ones simultaneously. In previous studies, new product launch schemes and existing product...
September 2010
An assessment of corporate governance and HIV/AIDS in the South African corporate sector
Corporate governance XE "governance" in recent years has gained considerable attention in South Africa. Although not legally compulsory, most large companies have to commit to the strict regulations of the King commission on corporate governance XE "corporate governance" (King Report XE "King Report" , 2002) as compliance to the King...
September 2010
Leadership in public health care: Staff satisfaction in selected South African hospitals
The main objective of this study is to evaluate expressed levels of staff satisfaction regarding specific leadership characteristics at two public hospitals in two South African provinces. Currently, public hospitals in South Africa are highly stressed institutions because of understaffing, management and leadership failures. For example, a lack of effective leadership and management capacity...
September 2010
Job creation versus job shedding and the role of SMEs in economic development
SMEs have historically played an important role in contributing to economic development of many countries around the world. Naturally all businesses start as small businesses or even start out of small businesses initiated by individuals. Evidence from this study shows that SMEs represent vast portion of businesses in developing countries including South Africa. In South Africa, SMEs account for about 91% of...
September 2010
Applying process capability analysis chart (PCAC) in measuring sewing machine quality
The purpose of this paper is to promote a case study on a professional manufacturer of sewing machine was studied in central Taiwan. The research will construct a process capability analysis chart (PCAC) to evaluate process capability for a multi-process produce based on Cpk. The PCAC method improvement a technique of Six Sigma was introduced in this research which has three phases. The first phase...
September 2010
Behavioral and organizational variables affecting the success of ABC success in China
In today’s advanced manufacturing environment increases the need for more accurate costing information. However, traditional volume-based costing system leads to cost information distortion. Activity-Based Costing (ABC) was introduced to address the shortcomings of traditional volume-based costing system. Due to its abilities to provide more accurate costing information for strategic decision, ABC has...
September 2010
Ownership concentration, ownership control and enterprise performance: Based on the perspective of enterprise life cycle
This study examines the relationship between ownership structure and enterprise performance from the perspective of enterprise life cycle, by adding the variables of the enterprise life cycle stages into the model, to explain the inconsistence with the previous study results on this issue. Using a unique 2002 - 2007 panel data of the listed Chinese companies, this study finds that ownership concentration has...
September 2010
A complexity theory-based management framework for virtual organisations
This article describes a complexity theory-based management framework for virtual organisations. Specific focus is on a South African virtual organisation as a complex adaptive system. A case study strategy was followed, and multiple data sources used to generate theory. The findings describe the management of an organisation where technology replaces conventional face-to-face contexts for integration and...
September 2010
Impact of super-measure management (SMM) in service industry
This study investigated the effect of service guarantee, customer relationship, managing customers, strategic alignment and leadership on customer satisfaction and performance of the company. Though sample size was small (N = 128) even so the study found interesting outcomes. The research observed a very strong relationship between company performance and customer satisfaction, managing customers and customer...
September 2010
The effect of emotional intelligence on salesperson's behavior and customers' perceived service quality
This study discusses salespersons' emotional intelligence, one of the key abilities necessary to meet customers' needs effectively, and express positive emotions in frequent interactions with customer. Emotional intelligence refers to self-controllability and social ability emphasizing pro-social aspect and understanding of others. This study investigates how salespersons' emotional...
September 2010
Agriculture project as an economic development tool to boost socio-economic level of the poor community: The case of Agropolitan project in Malaysia
This paper is regarding Agropolitan projects and its potential in uplifting the community socio-economic level at Gahai Agropolitan project in Kuala Lipis, Pahang. The Agropolitan Programme were the Malaysian Government initiative to eradicate poverty in Malaysia. Regarding to this study, it is important to look at the planning of the programme before its potential can be clearly seen. The research...
September 2010
Impact of spam advertisement through e-mail: A study to assess the influence of the anti-spam on the e-mail marketing
Several companies suffered from considering their e-mail advertisements as a spam. While others advertising those companies by employing spam technique to advertize the products, which makes an abusive use of the e-mails of users. In general, spam system classify the e-mails into wanted and unwanted massages, wanted massages are found in the inbox of the e-mails, while the unwanted massages are directed to...
September 2010
Virtual R&D teams and SMEs growth: A comparative study between Iranian and Malaysian SMEs
This paper explores potential advantages of using virtual teams for small and medium-sized enterprises (SMEs) with a comprehensive review on various aspects of virtual teams. Based on the standing of the pertinent literatures, attempt has been made to study the aspects by online survey method in Iran and Malaysia. In both countries, SMEs play an important role in their economies, employments, and capacity...
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