African Journal of
Pharmacy and Pharmacology

  • Abbreviation: Afr. J. Pharm. Pharmacol.
  • Language: English
  • ISSN: 1996-0816
  • DOI: 10.5897/AJPP
  • Start Year: 2007
  • Published Articles: 2162

Full Length Research Paper

Service development in community pharmacies in Taiwan

Yafang Tsai1, 5, Chien-Ying Lee2, 6, Shih-Wang Wu3* and Shwn-Huey Shieh4
1Department of Health Policy and Management, Chung Shan Medical University, Taiwan. 2Institute of Medicine, Chung Shan Medical University, Taiwan. 3Department of Hospital and Health Care Administration, Chia Nan University of Pharmacy & Science, Taiwan. 4Department of Health Services Administration, China Medical University, Taiwan. 5Department of Medical Management, Chung Shan Medical University Hospital, Taiwan.  6Department of pharmacy, Chung Shan Medical University Hospital, Taiwan.
Email: [email protected] or [email protected]

  •  Accepted: 23 July 2012
  •  Published: 15 August 2012


Facing changes in the medical environment, community pharmacies are seeking new strategies and developing new services in order to survive. In this two-phase study, we explored certain aspects of service development in community pharmacies. The first phase involved collection of qualitative data through interviews. In the second phase, a quantitative study was designed on the basis of the results of interviews conducted in the first phase, and sampling was conducted using a questionnaire. The results of the qualitative study showed that development of community pharmacies could enhance public health services and the pharmacy profession and facilitate a redesign of the service environment. In the quantitative study, over 64% of the respondents agreed that development of community pharmacies would enhance the pharmacy professional environment and provide flexible and diversified services. Another 95% of the respondents were able to accept the concept of self-care management systems that are based on public health services provided by community pharmacies. Regarding the redesign of the service environment of community pharmacies, 42% of the respondents reported that this is ‘important’, and 53% indicated that this is ‘very important’.


Key words: Community pharmacy, pharmacy, healthcare policy, healthcare service, service science.

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