International Journal of
Educational Administration and Policy Studies

  • Abbreviation: Int. J. Educ. Admin. Pol. Stud.
  • Language: English
  • ISSN: 2141-6656
  • DOI: 10.5897/IJEAPS
  • Start Year: 2009
  • Published Articles: 227

Full Length Research Paper

Students’ satisfaction with service delivery in federal universities in South-south geo-political Zone, Nigeria

Roseline M. Akpoiroro*
  • Roseline M. Akpoiroro*
  • Department of Educational Administration and Planning, University of Calabar, Calabar, Nigeria.
  • Google Scholar
James E. Okon
  • James E. Okon
  • Department of Educational Administration and Planning, University of Calabar, Calabar, Nigeria.
  • Google Scholar


  •  Received: 28 April 2015
  •  Accepted: 03 July 2015
  •  Published: 31 July 2015

References

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Beirae G, Sarsfield-Cabral JA (2007). Understanding attitudes towards public transport and private car: A qualitative study. Transport Policy, 14 (6):478-489.
Crossref

 

Federal Government of Nigeria (2013). National Policy on Education (6th Edition) Lagos: NERDC Press.

 

Kotler P, Lane KK, Koshy A, Jha M (2009). Marketing Management-A south Asian Perspective: Pearson Publication.

 

Oyedun GU (2006). Internet utilization and satisfaction by students of Federal University of Technology, Minna, Nigeria. Borno Library, Archival Inform. Sci. J. 5 (2):1-9.

 

Palmer A (2005). Principles of services marketing. 4th Ed London: McGraw-Hill.

 

Parasuraman A, Zeithaml VA, Berry LL (1985). A conceptual model of service quality and its implications for future research. J. Market. 49(4):41-50.
Crossref

 

Sweaningen J (2002). Operations management characteristics of services. 

 

Smah SO (2001). Perception and control of secret cult and gang-induced difficulties for quality living and learning in Nigerian Univerisites: The case study of universities in the Middle Belt zone. Accra: Association of African universities Research Report.

 

Vukmir RB (2006). Customer satisfaction. International Journal of Health Care Quality Assurance 19(1):8-31.
Crossref

 

Wiers-Jenssen J, Stensake B, Grogaard JB (2002). Student satisfaction: Towards empirical deconstruction of the concept. Q. Higher Educ. 8(2):183-195.
Crossref

 

Yesilada F, Direktor E (2010). Health care service quality: A comparison of public and private hospitals. Afr. J. Bus. Manage. 4(6):962-971.

 

Zeithaml VA (1988). Consumer Perceptions of Price, quality and value: A Means-End Model and Synthesis of Evidence. J. Market. 52:2-22.
Crossref