International Journal of
Educational Administration and Policy Studies

  • Abbreviation: Int. J. Educ. Admin. Pol. Stud.
  • Language: English
  • ISSN: 2141-6656
  • DOI: 10.5897/IJEAPS
  • Start Year: 2009
  • Published Articles: 243

Full Length Research Paper

Students’ satisfaction with service delivery in federal universities in South-south geo-political Zone, Nigeria

Roseline M. Akpoiroro*
  • Roseline M. Akpoiroro*
  • Department of Educational Administration and Planning, University of Calabar, Calabar, Nigeria.
  • Google Scholar
James E. Okon
  • James E. Okon
  • Department of Educational Administration and Planning, University of Calabar, Calabar, Nigeria.
  • Google Scholar

  •  Received: 28 April 2015
  •  Accepted: 03 July 2015
  •  Published: 31 July 2015


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Kotler P, Lane KK, Koshy A, Jha M (2009). Marketing Management-A south Asian Perspective: Pearson Publication.


Oyedun GU (2006). Internet utilization and satisfaction by students of Federal University of Technology, Minna, Nigeria. Borno Library, Archival Inform. Sci. J. 5 (2):1-9.


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Smah SO (2001). Perception and control of secret cult and gang-induced difficulties for quality living and learning in Nigerian Univerisites: The case study of universities in the Middle Belt zone. Accra: Association of African universities Research Report.


Vukmir RB (2006). Customer satisfaction. International Journal of Health Care Quality Assurance 19(1):8-31.


Wiers-Jenssen J, Stensake B, Grogaard JB (2002). Student satisfaction: Towards empirical deconstruction of the concept. Q. Higher Educ. 8(2):183-195.


Yesilada F, Direktor E (2010). Health care service quality: A comparison of public and private hospitals. Afr. J. Bus. Manage. 4(6):962-971.


Zeithaml VA (1988). Consumer Perceptions of Price, quality and value: A Means-End Model and Synthesis of Evidence. J. Market. 52:2-22.