Journal of
Economics and International Finance

  • Abbreviation: J. Econ. Int. Finance
  • Language: English
  • ISSN: 2006-9812
  • DOI: 10.5897/JEIF
  • Start Year: 2009
  • Published Articles: 364

Full Length Research Paper

Assessment on the roles of information technology in improving the customer satisfaction and employee performance of commercial banks: The case of Dashen and United Bank Branches in Mizan-Aman, Southwestern Ethiopia

Tesfaye Woldu
  • Tesfaye Woldu
  • United Bank S.C. Mizan-Aman Branch, SNNPR, Ethiopia.
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Demelash Belay
  • Demelash Belay
  • Department of Sociology, College of Social Science and Humanities, Mizan-Tepi University, Ethiopia.
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  •  Received: 18 August 2020
  •  Accepted: 09 September 2020
  •  Published: 31 October 2020

How to cite this article

APA /
Woldu, T., & Belay, D. (2020). Assessment on the roles of information technology in improving the customer satisfaction and employee performance of commercial banks: The case of Dashen and United Bank Branches in Mizan-Aman, Southwestern Ethiopia. Journal of Economics and International Finance, 12(4), 174-186.
Chicago /
Tesfaye Woldu and Demelash Belay. "Assessment on the roles of information technology in improving the customer satisfaction and employee performance of commercial banks: The case of Dashen and United Bank Branches in Mizan-Aman, Southwestern Ethiopia." Journal of Economics and International Finance 12, no. 4 (2020): 174-186.
MLA /
Tesfaye Woldu and Demelash Belay. "Assessment on the roles of information technology in improving the customer satisfaction and employee performance of commercial banks: The case of Dashen and United Bank Branches in Mizan-Aman, Southwestern Ethiopia." Journal of Economics and International Finance 12.4 (2020): 174-186.
DOI /
https://doi.org/10.5897/JEIF2020.1081
URL /
https://academicjournals.org/journal/JEIF/article-abstract/A5A5CD864926

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This article is published under the terms of the Creative Commons Attribution License 4.0

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