Scientific Research and Essays

  • Abbreviation: Sci. Res. Essays
  • Language: English
  • ISSN: 1992-2248
  • DOI: 10.5897/SRE
  • Start Year: 2006
  • Published Articles: 2755

Full Length Research Paper

Organizational design of a post office using analytic network process

  Nebojsa Bojovic1, Momcilo Kujacic2 and Dragana Macura1*        
  1Faculty of Transport and Traffic Engineering, University of Belgrade, Serbia, Vojvode Stepe 305, Belgrade, Serbia. 2Faculty of Technical Science, University of Novi Sad, Serbia.
Email: [email protected]

  •  Accepted: 01 April 2010
  •  Published: 31 May 2010



Due to frequent changes on the dynamic communication market, the post office has to be flexible and open to current trends on this market. Post offices need to be organizationally transformed to adapt to the task environment. Considering this problem, the organization design has great importance, since with adequate structure the post office could take a better position on the market. In this paper, analytic network process (ANP), was used, as a multi-criteria decision making method for making a decision, which alternative is optimum, considering the variety of data, interactions and feedback. Usage of ANP is presented at numerical example based on the data obtain from the Post of Serbia.


Key words: Organization design; post office, analytic network process.