Abstract

Due to frequent changes on the dynamic communication market, the post office has to be flexible and open to current trends on this market. Post offices need to be organizationally transformed to adapt to the task environment. Considering this problem, the organization design has great importance, since with adequate structure the post office could take a better position on the market. In this paper, analytic network process (ANP), was used, as a multi-criteria decision making method for making a decision, which alternative is optimum, considering the variety of data, interactions and feedback. Usage of ANP is presented at numerical example based on the data obtain from the Post of Serbia.

Key words: Organization design; post office, analytic network process.