African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4088

Full Length Research Paper

The effect of workplace incivility on organizational outcome (mediating role of psychological capital)

Xu Shi Guo
  • Xu Shi Guo
  • Department of International Business, School of Business Administration, Chungnam National University, Korea.
  • Google Scholar
Shalendra Satish Kumar
  • Shalendra Satish Kumar
  • Department of Business Administration, Chungnam National University, Korea.
  • Google Scholar


  •  Received: 16 August 2016
  •  Accepted: 18 October 2016
  •  Published: 30 April 2020

Abstract

The major purpose of this study was to assess the impact of workplace incivility on organizational outcomes as well as the mediating effect of psychological capital on this process particularly in academic organization in Fiji. To accomplish this purpose, personal distribution of 250 questionnaires was given to the teachers. The final response rate from employees was 90% (225/250). The result shows that workplace incivility was found to be negatively significant to organizational commitment, job involvement and job satisfaction. Secondly, there was a negative relationship between workplace incivility and psychological capital. Thirdly, as predicted psychological capital was positively significantly related to organizational commitment, job involvement and job satisfaction. Fourthly the mediating role of psychological capital was identified to have significant relationship between workplace incivility and organizational outcome. Finally practical recommendation was suggested for the employees of Ministry of Education, Fiji.
 
Key words: Workplace incivility, psychological capital, organizational commitment, job involvement and job satisfaction.