Abstract

As Taiwan’s TFT-LCD (thin film transistor liquid crystal display) industry plays a vital global role, discussion of its success factors is importance. Previous studies of the TFT-LCD industry success factors were usually based on personal experience and subjective judgment, and did not provide specifically effective success factors assessing methods. Therefore, it is important to establish a set of TFT-LCD industry success factor evaluation methods. Based on literature review and expert interviews, this study selected and summarized 5 major perspectives, and 18 evaluation indices applicable to the TFT-LCD industry. It also established a qualitative (semantics) and quantitative (real data) integrated evaluation model of TFT-LCD industry success factors and their sequencing, using the FDAHP (fuzzy Delphi analytic hierarchy process) and gray sequencing method, in order to provide reference for the TFT-LCD industry. The result showed the top three key success factors which are innovation and R&D (research and development) capabilities, the industry chain support, and manufacturing equipment upgrades. Finally, the top three success factors are employed in sequence to illustrate managerial implications.

Key words: TFT-LCD (thin film transistor liquid crystal display) industry, success factors, FDAHP (fuzzy Delphi analytic hierarchy process), gray sequencing.