Abstract

This research targets on employees of international hotels. The samples include hotel employees of different nationalities and a total of 1241 valid questionnaires were returned. This research conducts empirical analysis on the influences of coworkers' relationship, job satisfaction, and organizational commitment through regression analysis. Results of this research show that job satisfaction is indeed an intervening variable to the relationship between coworkers' relationship and organizational commitment, but the intervening effect is only partial. This research also found that, when influenced by the intervening effect of job satisfaction, the no significant correlation is found in between the factors of coworkers' relationship and moral-based organizational commitment.

Key words: Coworkers’ relationship, job satisfaction, organizational commitment, service industry.