Abstract

This study aimed to determine the effective factors, difficulties encountered, attainable levels of the objectives in the process of certification in small and medium-sized enterprises with the ISO 9000 Quality Management Systems (QMS) certificate in Turkey Textile Sector. The study was carried out by reaching the managers that managed certification process in companies. The data collected via questionnaires were analyzed using SPSS 11.0 (SPSS, Incorporated, Chicago, Illinois) environment. The screening method was used in the research and the study group consisted of 108 small and medium-sized enterprises (SMEs) which are randomly selected. The assessments were fulfilled according to frequency, mean, standard variation related to the findings obtained from the result of responses given to the survey questions. And, in order to determine whether there are differences in the assessments according to satisfaction variable after ISO 9000 QMS certification, one-way variation analysis (ANOVA) was used. Tukey-HSD test was used to determine which groups had the possible differences; significance level was taken as p<.05. When examining  certification objectives in organizations, many of them have  high mean; it shows that the expectations associated with certification are high. However, the means of the difficulties encountered in certification are low. From this, it can be stated that the certification process was successful. When evaluating the benefits that the certification provided for the organizations, it is seen that the benefit was parallel with the objectives. It is seen that the means are high and the expectations are met here, too.