Abstract

The objectives of this study are to apply change schema to organizational change in hotels and to consider the antecedents and consequences of organizational change. Employees have been identified as a potential source of resistance to change; therefore, with this study, we evaluate the impression of organizational change of front-line employees in hotels. The sample group was drawn from 84 hotel employees in Kurdistan province (Iran). Results confirm that the three dimensions of the organizational change schema (salience, impact and significance) are appropriate in a hotel setting. Furthermore, only communication (not contribution) has a strong influence on organizational change. In turn, the nature of the organizational changes themselves contributes significantly to employees’ perspective toward both organizational change and organizational commitment. This study also shows that employees recognize and are concerned about changes within their hotels, suggesting that hotel managers need to be aware of the influences of such changes on hotels and go about the implementation changes very carefully.

Key words: Organizational change, change schema, communication, hotel employees.