African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4094

Review

Knowledge management performance measurement: A review

Chuen Tse Kuah and Kuan Yew Wong*
Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, 81310 UTM Skudai, Malaysia.
Email: [email protected]

  •  Accepted: 14 January 2011
  •  Published: 04 August 2011

Abstract

This paper presents a review on performance measurement of knowledge management (KM). The purpose of this paper is to provide an overall picture of the various types of approaches for KM performance evaluation. Different tools or models published in the literature are described and compared, and research directions are discussed. Future development directions for KM performance evaluation identified from this review include: (1) consideration of external factors, (2) integration of multiple methods, (3) development of external benchmarking tools, and (4) application of data envelopment analysis (DEA) in KM.

 

Key words: Knowledge management, performance measurement, literature review.