African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4165

Full Length Research Paper

Effect of resource allocation on service delivery by Water Works Development Agencies in Kenya

Duncan Mulandi Mutambuki
  • Duncan Mulandi Mutambuki
  • Department of Business and Entrepreneurship, School of Business and Economics, South Eastern Kenya University, Kitui, Kenya.
  • Google Scholar
Anne Christine Kabui
  • Anne Christine Kabui
  • Department of Business and Entrepreneurship, School of Business and Economics, South Eastern Kenya University, Kitui, Kenya.
  • Google Scholar


  •  Received: 09 May 2022
  •  Accepted: 08 July 2022
  •  Published: 31 July 2022

Abstract

The Kenyan government strives for every Kenyan to have access to water and sanitation services, primarily through Water Works Development Agencies (WWDAs). This paper sought to understand the effect of resource allocation on service delivery by WWDAs in Kenya. A census of all the agencies in Kenya was done, while a sample of 80 employees across these agencies responded to the questionnaire. Primary data were collected through questionnaires; data were cleaned up and coded into the Statistical Package for Social Sciences. Descriptive statistics measures of central tendency were used to analyze and interpret the data, while skewness and kurtosis was used to confirm the normal distribution of data. Inferential statistics in ordinal regression were tested for a possible relationship between the independent and dependent variables. Results from the evaluation revealed that resource allocation had a significant effect on service delivery of WWDAs in Kenya. According to the findings, the dependent variable and resource allocation had a strong positive and significant association (service delivery). As a result, this study established that resource allocation influenced the delivery of services by Kenya’s WWDAs in a positive and significant way. The study concluded that any variability in resource allocation results in a corresponding variability in service delivery by WWDAs in Kenya.

 

Key words: Resource allocation, service delivery, strategy implementation.