African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193


The elements of organizational culture which influence the maintenance of ISO 9001: A theoretical framework

Siti Arni Basir1*, John Davies2 and Allison Rudder2
1Academy of Islamic Studies, University of Malaya, Kuala Lumpur, Malaysia. 2Salford Business School, University of Salford, United Kingdom.
Email: [email protected]

  •  Accepted: 05 July 2010
  •  Published: 04 August 2011


ISO 9001 is a quality management system that was employed world wide by manufacturing and government entities. There were a massive number of ISO 9001 certifications that had been issued to organizations which successfully implemented ISO 9001. ISO 9001 certified organization should maintain its certification effectively because it can help organizations improve their performance. Despite the massive number of ISO 9001 certifications, the guideline or framework for ISO 9001 maintenance is yet to be developed. At the same time, most previous study in regard to ISO 9001 focuses only on technical facet. Apparently, the cultural facet of ISO 9001 has been neglected. This paper elaborates the framework of the elements of organizational culture which influence of the maintenance of ISO 9001. The model not merely elaborates the need for technical requirements, but also the need of cultural requirements in ISO 9001 maintenance. The model could be employed as guideline for managers in certified ISO 9001 organizations in their endeavour to maintain ISO 9001 certification effectively.


Key words: ISO 9001 maintenance, ISO 9001 requirements, organizational performance, organizational culture.