Babbie E (2007). The practice of social research.4th ed. Wadsworth Publishing.

Baggio R, Klobas J (2011). Quantitative Methods in Tourism: A Handbook. Aspects of Tourism Series. Channel View Publications.

Bakker AB, Demerouti E (2007). The job demands-resources model: state of the art. J. Manage. Psychol. 22:309-328.
Crossref

Bhattacharya Y (2014). Employee Engagement as a Predictor of Seafarer Retention: A Study among Indian Officers. Asian J. Shipping Logistics 31(2):295-318.
Crossref

Brida JG, Scuderi R, Seijas MN (2014). Segmenting Cruise Passengers Visiting Uruguay: a Factor–Cluster Analysis. Int. J. Tourism Res. 16:209-222.
Crossref

Burchell M, Robin J (2011). The Great Workplace: How to Build It, How to Keep It, and Why It Matters. Jossey-Bass.

Churchill GA (1979). A paradigm for developing better measures of marketing constructs. J. Marketing Res. 16:64-73.
Crossref

Clayton T (2015). Waterloo: Four Days that Changed Europe's Destiny. Abacus.

CLIA (2016). 2017 Cruise Industry outlook. Press conference presentation. 

View

Covey MRS (2006). The Speed of Trust: The One Thing That Changes Everything. New York: Free Press.

Deci EL, Ryan RM (2000). The 'what' and 'why' of goal pursuits: Human needs and the self‐determination of behaviour. Psychological Inquiry, 11:227‐268.
Crossref

Dennett A, Cameronn D, Bamford C, Jenkins AK (2013). A Metaphorical Exploration of Work, Life and Community On-Board Cruise Ships: A Hospitality Perspective. In: 3rd International Conference on Tourism and Hospitality Management, 27th - 29th June 2013, Athens, Greece.

Echtner C, Jamal T (1997). The disciplinary dilemma of tourism studies. Ann. Tourism Res. 24(4):868-883.
Crossref

Field M (1905). America's Biggest Taxpayer Is a Merchant Prince of Chicago: Leads Country's Big Taxpayers. The Sunday Herald (Boston Herald). Boston, Massachusetts. (03 September 1905).

Ford H (1931). On reasons for the Great Depression. The Zanesville Sunday Times-Signal. Zanesville, Ohio (15 March 1931).

Gallup Inc (2013). State of the American Workplace. Report. 

View

Gibson P (2008). Cruising in the 21st century: Who works while others play?. Int. J. Hosp. Manage. 27(1):42-52.
Crossref

Gibson P, Swift J (2011). e2c: Maximising Electronic Resources for Cruise Recruitment. J. Hosp. Tourism Manage. 18(1):61-69.
Crossref

Haudan J (2008). The Art of Engagement: Bridging the Gap Between People and Possibilities. McGraw-Hill.

Helliwell J (2003). How's life? Combining individual and national variables to explain subjective well-being. Economic Modelling, 20:331-360.
Crossref

Jacksparrow057 (2009). Život je more. In: blog.dnevnik.hr. 

View

Jennings G (2012). Qualitative research methods. In: Dwyer, L., Gill, A., Seetaram, N. (Eds.). Handbook of Research Methods in Tourism: Quantitative and Qualitative Approaches. UK: Edward Elgar Publishing, pp. 309-323.

Kahn WA (1990). Psychological conditions of personal engagement and disengagement at work. Acad. Manage. J. 33:692-724.
Crossref

Klein RA (2002). Cruise ship blues. Gabriola Island: New Society Publishers.

Layard R (2005). Happiness: Lessons from a New Science. New York: The Penguin Press.

Lee-Ross D (2005). Cruise tourism: the theoretical case for 'short-life' occupational communities among on-board hotel workers. In: Proceedings of the Council for Australian University Tourism and Hospitality Education Conference, pp. 1-11.

Lipp D (2013). Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees. McGraw-Hill.

Lyman A, Adler H (2012). The Trustworthy Leader: Leveraging the Power of Trust to Transform Your Organization. Jossey-Bass.

Lyubomirsky S, King L, Diener E (2003). Happiness as a Strength: A Theory of the Benefits of Positive Affect. University of California.

Macey WH, Schneider B, Barbera KM, Young SA (2009). Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage. Wiley-Blackwell.
Crossref

Macleod D, Brady C (2008). The Extra Mile: How to Engage Your People to Win. London: Prentice Hall Financial Times.

Marciano P (2010). Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT. McGraw-Hill.

Martilla J, James J (1977). Importance-performance analysis. J. Market. 41:77-79.
Crossref

Matsumoto D, Frank MG, Hwang HC (2013). Reading people. Nonverbal communication: Science and applications. Thousand Oaks, CA: Sage.

Matuszewski I, Blenkinsopp J (2011). New kids on the ship: Organisational socialisation and sensemaking of new entrants to cruise ship employment'. J. Hosp. Tourism Manage. 18 (1), 79-87.
Crossref

McGowan K (2006). The hidden side of happiness. Psychol. Today 39(2):68-78.

Oh H (2001). Revisiting importance–performance analysis. Tourism Manage. 22(6):617-627.
Crossref

Ryff C, Singer B (2003). The role of emotion on pathways to positive health. In: Davidson, R., Sherer, K., Goldsmith, H. (Eds). Handbook of Affective Science. New York: Oxford University Press, pp. 1083-1104.

Sehkaran SN, Sevcikova D (2011). All aboard: motivating service employees on cruise ships. J. Hosp. Tourism Manage. 18:70-78.
Crossref

Kinni T (2011). The Disney Institute, Be Our Guest: Perfecting the Art of Customer Service. (Disney Institute Book, A). Disney Editions.

Thomas KW (2009). Intrinsic Motivation at Work: What Really Drives Employee Engagement. Berrett-Koehler Publishers.

Turner WL, Vu C (2012). Factor analysis. In: Dwyer, L., Gill, Seetaram, N. (Eds.). Handbook of Research Methods in Tourism: Quantitative and Qualitative Approaches. UK: Edward Elgar Publishing, pp. 183-211.

Weaver A (2005). Spaces of containment and revenue capture: 'Super-sized' cruise ships as mobile tourism enclaves. Tourism Geogr. 7(2):165-184.
Crossref