African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

Managing value dimensions within an ecosystem framework: Reflections and empirical observations in the tourism sector

Luca Carrubbo
  • Luca Carrubbo
  • Department of Medicine, Surgery and Dentistry, University of Salerno, Italy.
  • Google Scholar
Debora Sarno
  • Debora Sarno
  • Department of Management, Sapienza University of Rome, Italy.
  • Google Scholar
Francesco Caputo
  • Francesco Caputo
  • Department of Pharmacy, University of Salerno, Italy.
  • Google Scholar
Francesco Smaldone
  • Francesco Smaldone
  • Department of Business Sciences, Management and Innovation Systems, University of Salerno, Italy.
  • Google Scholar


  •  Received: 08 October 2018
  •  Accepted: 19 November 2018
  •  Published: 28 December 2018

References

Aarikka-Stenroos L, Jaakkola E (2012). Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process. Industrial Marketing Management 41(1):15-26.
Crossref

 

Akehurst G (2009). User generated content: the use of blogs for tourism organizations and tourism consumers. Service business 3(1):51-61.
Crossref

 
 

Anderson EW (1998). Customer satisfaction and word of mouth. Journal of Service Research 1(1):5-17.
Crossref

 
 

Badinelli R, Barile S, Ng I, Polese F, Saviano M, Di Nauta P (2012). Viable service systems and decision making in service management. Journal of Service Management 23(4):498-526.
Crossref

 
 

Ballantyne D, Varey RJ (2006). Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing. Marketing Theory 6(3):335-348.
Crossref

 
 

Barile S, Polese F (2010a). Linking the viable system and many-to-many network approaches to service-dominant logic and service science. International Journal of Quality and Service Sciences 2(1):23-42.
Crossref

 
 

Barile S, Polese F (2010b). Smart service systems and viable service systems: Applying systems theory to service science. Service Science 2(1-2):21-40.
Crossref

 
 

Barile S, Saviano M (2010). A new perspective of systems complexity in service science. Impresa Ambiente Management 4(3):375-414.

 
 

Barile S, Lusch RF, Reynoso J, Saviano M, Spohrer J (2016). Systems, networks, and ecosystems in service research. Journal of Service Management 27(4):652-674.
Crossref

 
 

Barile S, Saviano M, Polese F (2014). Information asymmetry and co-creation in health care services. Australasian Marketing Journal 22(3):205-217.
Crossref

 
 

Barile S, Ciasullo MV, Troisi O, Sarno D (2017). The role of technology and institutions in tourism service ecosystems: Findings from a case study. The TQM Journal 29(6):811-833.
Crossref

 
 

Becton S, Graetz B (2001). Small business-small minded? Training attitudes and needs of the tourism and hospitality industry. International Journal of Tourism Research 3(2):105-113.
Crossref

 
 

Bendapudi N, Berry LL (1997). Customers' motivations for maintaining relationships with service providers. Journal of Retailing 73(1):15-37.
Crossref

 
 

Buhalis D (1998). Strategic use of information technologies in the tourism industry. Tourism management 19(5):409-421.
Crossref

 
 

Buhalis D, Michopoulou E (2011). Information-enabled tourism destination marketing: addressing the accessibility market. Current Issues in Tourism 14(2):145-168.
Crossref

 
 

Cabiddu F, Lui TW, Piccoli G (2013). Managing value co-creation in the tourism industry. Annals of Tourism Research 42:86-107.
Crossref

 
 

Calabrese M, Iandolo F, Caputo F, Sarno D (2018). From mechanical to cognitive view: The changes of decision making in business environment. In Social Dynamics in a Systems Perspective. pp. 223-240.
Crossref

 
 

Caputo F, Evangelista F, Perko I, Russo G (2017a). The role of big data in value co-creation for the knowledge economy. In: Vrontis S, Weber T, Tsoukatos E (Eds.), Global and national business theories and practice: bridging the past with the future. EuroMed Press: Cyprus. pp. 269-280.

 
 

Caputo F, Scuotto V, Carayannis EG, Cillo V (2018a). Intertwining the internet of things and consumers' behaviour science: Future promises for businesses. Technological Forecasting and Social Change. 

 
 

Caputo F, Walletzky L, Mouzhi G (2017c). Modelling the service value chain for smart city. In Doucek P, Chroust G, Oškrdal V (eds.), IDIMT-2017 Digitalization in Management, Society and Economy. Gerhard Chroust: Linz, Österreich. pp. 375-382.

 
 

Caputo F, Walletzky L, ŠtÄ›pánek P (2018b). Towards a Systems Thinking Based View for the Governance of a Smart City's Ecosystem: A Bridge to Link Smart Technologies and Big Data. Kybernetes. Available at: 

View

 
 

Caputo F (2017). Reflecting upon knowledge management studies: insights from systems thinking. International Journal of Knowledge Management Studies 8(3-4):177-190.

 
 

Carrubbo L (2013). La Co-creazione di valore nelle destinazioni turistiche. Rirea.

 
 

Chandler JD, Vargo SL (2011). Contextualization and value-in-context: How context frames exchange. Marketing Theory 11(1):35-49.
Crossref

 
 

Chen H, Chiang RH, Storey VC (2012). Business intelligence and analytics: from big data to big impact. MIS Quarterly 2012:1165-1188.
Crossref

 
 

Chen SFS, Monroe KB, Lou YC (1998). The effects of framing price promotion messages on consumers' perceptions and purchase intentions. Journal of Retailing 74(3):353-372.
Crossref

 
 

Cheng M, Jin X (2019). What do Airbnb users care about? An analysis of online review comments. International Journal of Hospitality Management 79:58-70.
Crossref

 
 

Ciasullo MV, Carrubbo L (2011), Tourist systems co-creation exchanges: service research and system thinking insights for destination competitiveness. In: Gummesson E, Mele C, Polese F (eds), System Theory and Service Science: Integrating three perspectives in a new service agenda, Giannini: Naples. pp. 14-17.

 
 

Collister S, Roberts-Bowman S (2018). Visual and spatial public relations: strategic communication beyond text. In Visual Public Relations. Routledge. pp. 15-24.
Crossref

 
 

Cooper C (2008). Tourism: Principles and practice. Pearson education.

 
 

Costanza R, Low B, Ostrom E, Wilson J (2000). Institutions, ecosystems, and sustainability. CRC Press.
Crossref

 
 

Cova B, Dalli D (2009). Working consumers: the next step in marketing theory? Marketing Theory 9(3):315-339.
Crossref

 
 

Cronbach LJ, Shavelson RJ (2004). My current thoughts on coefficient alpha and successor procedures. Educational and Psychological Measurement 64(3):391-418.
Crossref

 
 

Darcy S, Dickson TJ (2009). A whole-of-life approach to tourism: The case for accessible tourism experiences. Journal of Hospitality and Tourism Management 16(1):32-44.
Crossref

 
 

Day GS, Day GS (1990). Market driven strategy: Processes for creating value. New York: Free Press. pp. 10-18.

 
 

Del Giudice M, Arslan A, Scuotto V, Caputo F (2017a). Influences of cognitive dimensions on the collaborative entry mode choice of small-and medium-sized enterprises. International Marketing Review 34(5):652-673.
Crossref

 
 

Del Giudice M, Khan Z, De Silva M, Scuotto V, Caputo F, Carayannis E (2017b). The microlevel actions undertaken by owner‐managers in improving the sustainability practices of cultural and creative small and medium enterprises: A United Kingdom–Italy comparison. Journal of Organizational Behavior 38(9):1396-1414.
Crossref

 
 

Devlin SJ, Gnanadesikan R, Kettenring JR (1975). Robust estimation and outlier detection with correlation coefficients. Biometrika 62(3):531-545.
Crossref

 
 

Di Fatta D, Caputo F, Dominici G (2018). A relational view of start-up firms inside an incubator: the case of the ARCA consortium. European Journal of Innovation Management 21(4):601-619.
Crossref

 
 

Di Fatta D, Caputo F, Evangelista F, Dominici G (2016). Small world theory and the World Wide Web: linking small world properties and website centrality. International Journal of Markets and Business Systems 2(2):126-140.
Crossref

 
 

Di Nauta P, Merola B, Caputo F, Evangelista F (2018). Reflections on the role of university to face the challenges of knowledge society for the local economic development. Journal of the Knowledge Economy 9(1):180-198.
Crossref

 
 

Durugbo C, Pawar K (2014). A unified model of the co-creation process. Expert Systems with Applications 41:4373-4387.
Crossref

 
 

Edvardsson B, Tronvoll B, Gruber T (2011). Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the Academy of Marketing Science 39(2):327-339.
Crossref

 
 

Eggert A, Ulaga W (2002). Customer perceived value: a substitute for satisfaction in business markets? Journal of Business and Industrial Marketing 17(3):107-118.
Crossref

 
 

Eggert A, Ulaga W, Frow P, Payne A (2018). Conceptualizing and communicating value in business markets: From value in exchange to value in use. Industrial Marketing Management 69:80-90.
Crossref

 
 

Feighey W (2003). Negative image? Developing the visual in tourism research. Current Issues in Tourism 6(1):76-85.
Crossref

 
 

Flint DJ, Larsson E, Gammelgaard B (2008). Exploring processes for customer value insights, supply chain learning and innovation: an international study. Journal of Business Logistics 29(1):257-281.
Crossref

 
 

Fornell C, Larcker DF (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research 18(3):382-388.
Crossref

 
 

Frow P, McColl-Kennedy JR, Hilton T, Davidson A, Payne A, Brozovic D (2014). Value propositions: A service ecosystems perspective. Marketing Theory 14(3):327-351.
Crossref

 
 

Goossens C (2000). Tourism information and pleasure motivation. Annals of Tourism Research 27(2):301-321.
Crossref

 
 

Gretzel U, Sigala M, Xiang Z, Koo C (2015). Smart tourism: foundations and developments. Electronic Markets 25(3):179-188.
Crossref

 
 

Gretzel U, Werthner H, Koo C, Lamsfus C (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior 50:558-563.
Crossref

 
 

Grönroos C (2000). Creating a relationship dialogue: communication, interaction and value. The Marketing Review 1(1):5-14.
Crossref

 
 

Grönroos C (2008). Service logic revisited: who creates value? And who co-creates? European Business Review 20(4):298-314.
Crossref

 
 

Grönroos C (2011). Value co-creation in service logic: A critical analysis. Marketing Theory 11(3):279-301.
Crossref

 
 

Gummesson E (1987). The new marketing—developing long-term interactive relationships. Long Range Planning 20(4):10-20.
Crossref

 
 

Gummesson E (2011). Total relationship marketing. Routledge.
Crossref

 
 

Gummesson E, Polese F (2009). B2B is not an island! Journal of Business and Industrial Marketing 24(5/6):337-350.
Crossref

 
 

Gursoy D (2018). A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for 'luminaries' special issue of International Journal of Hospitality Management). International Journal of Hospitality Management, in press. Available at: 

View

 
 

Han H, Hyun SS (2017). Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention. International Journal of Hospitality Management 63(1): 82-92.
Crossref

 
 

Han H, Ryu K (2009). The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry. Journal of hospitality & tourism research 33(4):487-510.
Crossref

 
 

Hansen H, Samuelsen BM, Silseth PR (2008). Customer perceived value in BtB service relationships: Investigating the importance of corporate reputation. Industrial Marketing Management 37(2):206-217.
Crossref

 
 

Heck RH, Thomas SL 2015. An introduction to multilevel modeling techniques: MLM and SEM approaches using Mplus. Routledge.
Crossref

 
 

Hejase AJ, Hejase HJ (2013). Research Methods: A Practical Approach for Business Students. (2nd edn), Philadelphia, PA, USA: Masadir Inc.

 
 

Hjalager AM (2010). A review of innovation research in tourism. Tourism Management 31(1):1-12.
Crossref

 
 

Iacus SM, King G Porro G (2017). A Theory of Statistical Inference for Matching Methods in Causal Research.

 
 

Iandolo F, Fulco I, Carrubbo L, Armenia S (2016). Destination Mobility Management in the light of service research: the "good practices" of South Tyrol. Esperienze di Impresa 2(16):39-63.

 
 

Jacobs K (2009). Value in exchange. Accounting, Auditing and Accountability Journal 22(7):1149-1149.
Crossref

 
 

Jalilvand MR, Samiei N (2012). The impact of electronic word of mouth on a tourism destination choice: Testing the theory of planned behavior (TPB). Internet Research: Electronic Networking Applications and Policy 22(5):591-612.
Crossref

 
 

Jansson A (2007). A sense of tourism: New media and the dialectic of encapsulation/decapsulation. Tourist Studies 7(1):5-24.
Crossref

 
 

Kapetanaki AB, Bertele K, Brennan R (2017). Social Marketing Through Social Media: The Effects of User-Generated Content.

 
 

Karahasanović A, Brandtzæg PB, Heim J, Lüders M, Vermeir L, Pierson J, Jans G (2009). Co-creation and user-generated content–elderly people's user requirements. Computers in Human Behavior 25(3):655-678.
Crossref

 
 

Kasemsap K (2017). The roles of information technology and knowledge management in global tourism. In Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications. IGI Global. pp. 492-521.
Crossref

 
 

Kim J, Fesenmaier DR (2015). Measuring emotions in real time: Implications for tourism experience design. Journal of Travel Research 54(4):419-429.
Crossref

 
 

Kruchten P (2004). The rational unified process: an introduction. Addison-Wesley Professional.

 
 

Kundu SK, Contractor FJ (1999). Country location choices of service multinationals: An empirical study of the international hotel sector. Journal of International Management 5(4):299-317.
Crossref

 
 

Lavieri PS, Dai Q, Bhat CR (2018). Using virtual accessibility and physical accessibility as joint predictors of activity-travel behavior. Transportation Research Part A: Policy and Practice 118:527-544.
Crossref

 
 

Law R, Qi S, Buhalis D (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism management 31(3):297-313.
Crossref

 
 

Lawton MP, Winter L, Kleban MH, Ruckdeschel K (1999). Affect and quality of life: Objective and subjective. Journal of Aging and Health 11(2):169-198.
Crossref

 
 

Leiper N (1979). The framework of tourism: Towards a definition of tourism, tourist, and the tourist industry. Annals of Tourism Research 6(4):390-407.
Crossref

 
 

Leslie D, Russell H (2006). The importance of foreign language skills in the tourism sector: A comparative study of student perceptions in the UK and continental Europe. Tourism Management 27(6):1397-1407.
Crossref

 
 

Li K, Wang L, Chhajed D, Mallik S (2018). The Impact of Quality Perception and Consumer Valuation Change on Manufacturer's Optimal Warranty, Pricing, and Market Coverage Strategies. Decision Sciences. 
Crossref

 
 

Löbler H, Hahn M (2013). Measuring value-in-context from a service-dominant logic's perspective. In Review of Marketing Research. Emerald Group Publishing Limited. pp. 255-282.
Crossref

 
 

Lusch RF, Vargo SL (2006). Service-Dominant Logic, Reactions, Reflections and Refinements. Marketing Theory 6(3):281-288.
Crossref

 
 

Marill JL, Boyko A, Ashenfelder M, Graham L (2004). Tools and techniques for harvesting the World Wide Web. In Digital Libraries, 2004. Proceedings of the 2004 Joint ACM/IEEE Conference on. IEEE. P 403.
Crossref

 
 

Marsh HW, Wen Z, Hau KT, Little TD, Bovaird JA, Widaman KF (2007). Unconstrained structural equation models of latent interactions: Contrasting residual-and mean-centered approaches. Structural Equation Modeling 14(4):570-580.
Crossref

 
 

Martín-Consuegra D, Molina A, Esteban Á (2007). An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector. Journal of Product and Brand Management 16(7):459-468.
Crossref

 
 

Matzler K, Teichmann K, Strobl A, Partel M (2019). The effect of price on word of mouth: First time versus heavy repeat visitors. Tourism Management 70:453-459.
Crossref

 
 

Mele C, Polese F (2011). Key dimensions of service systems in value-creating networks. In The science of service systems. Springer: Boston, MA. pp. 37-59.
Crossref

 
 

Miguéns J, Baggio R, Costa C (2008). Social media and tourism destinations: TripAdvisor case study. Advances in Tourism Research 26(28):1-6.

 
 

Mohd-Any AA, Winklhofer H, Ennew C (2015). Measuring Users' Value Experience on a Travel Website (e-Value): What Value Is Cocreated by the User? Journal of Travel Research 54(4):496-510.
Crossref

Morrison A, Teixeira R (2004). Small business performance: a tourism sector focus. Journal of Small Business and Enterprise Development 11(2):166-173.
Crossref

 

Moutinho L (1987). Consumer ehavior in tourism. European Journal of Marketing 21(10):5-44.
Crossref

 
 

Munzert S, Rubba C, Meißner P, Nyhuis D (2014). Automated data collection with R: A practical guide to web scraping and text mining. John Wiley & Sons.
Crossref

 
 

Octoparse. (2018). Octoparse. Available at: 

View

 
 

Pappas N, Papatheodorou A (2017). Tourism and the refugee crisis in Greece: Perceptions and decision-making of accommodation providers. Tourism Management 63:31-41.
Crossref

 
 

Park E, Kim S (2018). Are we doing enough for visual research in tourism? The past, present, and future of tourism studies using photographic images. International Journal of Tourism Research 20:4.
Crossref

 
 

Pels J, Polese F, Brodie RJ (2012). Value co-creation: using a viable systems approach to draw implications from organizational theories. Mercati e competitività. Available at: 

View

 
 

Pe-aloza L, Venkatesh A (2006). Further evolving the new dominant logic of marketing: from services to the social construction of markets. Marketing Theory 6(3):299-316.
Crossref

 
 

Polese F, Carrubbo L (2008). La Service Dominant Logic ed una sua interpretazione al fenomeno turistico. Impresa Ambiente e Management 2(1):5-36.

 
 

Polese F, Troisi O, Carrubbo L, Grimaldi M, Monda A (2018c). Technology in value co-creation experiences: how ICTs shape customer. In V. Cantino, F. Culasso, G. Racca (eds) Smart Tourism, McGraw-Hill Education pp. 523-547.

 
 

Polese F, Sarno D, Troisi O, Grimaldi M (2018d). From B2B to A4A: An integrated framework from viable value co-creation. Mercati e Competitività 3:135-161.
Crossref

 
 

Polese F, Minguzzi A (2009). Networking approaches for sustainable destination management. Advances in Tourism Destination Marketing 2009:135-146.

 
 

Polese F, Botti A, Grimaldi M, Monda A, Vesci M (2018b). Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation. Sustainability 10(1):140.
Crossref

 
 

Polese F, Caputo F, Carrubbo L, Sarno D (2016). The value (co) creation as peak of social pyramid. In Proceedings of the 26th Annual RESER Conference What's Ahead in Service Research: New Perspectives for Business and Society: Naples, Italy. pp. 8-10.

 
 

Polese F, Carrubbo L, Bruni R Maione G (2017°). The viable system perspective of actors in eco-systems, in The TQM Journal 29(6): pp.783-799.
Crossref

 
 

Polese F, Carrubbo L, Caputo F, Megaro A (2018°). Co-creation in Action: An Acid Test of Smart Service Systems Viability. In International Conference on Exploring Service Science. Springer: Cham. pp. 151-164.
Crossref

 
 

Polese F, Iandolo F, Carrubbo L (2015). Co-creare valore compartecipando valori - Un contributo in ottica service, tra fruizione

 
 

Polese F, Tronvoll B, Pels J, Carrubbo L, Bruni R (2017b). A4A relationships. Journal of Service Theory and Practice 27(5):1040-1056.
Crossref

 
 

Prahalad CK, Ramaswamy V (2004). Co-creating unique value with customers. Strategy and leadership 32(3):4-9.
Crossref

 
 

Richard NN, Felix N, Innocent E, Sylvie F (2018). The role of service attributes in customer satisfaction: An analysis of classified hotels in Cameroon. African Journal of Business Management 12(4):66-77.
Crossref

 
 

Roggeveen AL, Grewal D, Townsend C, Krishnan R (2015). The impact of dynamic presentation format on consumer preferences for hedonic products and services. Journal of Marketing 79(6):34-49.
Crossref

 
 

Sandström S, Edvardsson B, Kristensson P, Magnusson P (2008). Value in use through service experience. Managing Service Quality: An International Journal 18(2):112-126.
Crossref

 
 

Saviano M, Caputo F, Mueller J, Belyaeva Z (2018). Competing through consonance: A stakeholder engagement view of corporate relational environment. Sinergie 105:63-82.

 
 

Saviano M, Barile S, Spohrer JC, Caputo F (2017). A service research contribution to the global challenge of sustainability. Journal of Service Theory and Practice 27(5):951-976.
Crossref

 
 

Schmallegger D, Carson D (2008). Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing 14(2):99-110.
Crossref

 
 

Scuotto V, Caputo F, Villasalero M, Del Giudice M (2017). A multiple buyer–supplier relationship in the context of SMEs' digital supply chain management. Production Planning and Control 28(16):1378-1388.
Crossref

 
 

Simonson I (2005). Determinants of customers' responses to customized offers: Conceptual framework and research propositions. Journal of Marketing 69(1):32-45.
Crossref

 
 

Smith A (1776). An inquiry into the nature and cause of the wealth of nations. In: Campbell RH, Skinner AS, Todd WB (Eds.), 1976 reprinted edition. Oxford University Press, Oxford.
Crossref

 
 

Song S, Saito H, Kawamura H (2018). Content Analysis of Travel Reviews: Exploring the Needs of Tourists from Different Countries. In Information and Communication Technologies in Tourism 2018. Springer: Cham. pp. 93-105.
Crossref

 
 

Srivastava RK, Shervani TA, Fahey L (1999). Marketing, business processes, and shareholder value: An organizationally embedded view of marketing activities and the discipline of marketing. The Journal of Marketing 63:168-179.
Crossref

 
 

Storbacka K., Brodie RJ, Böhmann T, Maglio PP, Nenonen S (2016). Actor engagement as a microfoundation for value co-creation. Journal of Business Research 69(8):3008-3017.
Crossref

 
 

Tregua M, Carrubbo L, Iandolo F, Cosimato S (2016). New trends for service eco-systems analysis, a 'sustainable'approach. implications for destination management in XXVI RESER conference, what's ahead in service research? new perspectives for business and society. Naples, September.

 
 

Tronvoll B, Barile S, Caputo F (2018). A systems approach to understanding the philosophical foundation of marketing studies. In Social Dynamics in a Systems Perspective. Springer: Cham. pp. 1-18.
Crossref

 
 

Troisi O, Santovito S, Carrubbo L, Sarno D (2018). Evaluating festival attributes adopting S-D logic: The mediating role of visitor experience and visitor satisfaction. Marketing Theory 2018:1-8.
Crossref

 
 

Tussyadiah L (2016). Factors of satisfaction and intention to use peer-to-peer accommodation. International Journal of Hospitality Management 55:70-80.
Crossref

 
 

Vargo SL, Lusch RF (2004). Evolving to a new dominant logic for marketing. Journal of Marketing 68(1):1-17.
Crossref

 
 

Vargo SL, Lusch RF (2011). It's all B2B… and beyond: Toward a systems perspective of the market. Industrial Marketing Management 40(2):181-187.
Crossref

 
 

Vargo SL, Lusch RF (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science 44(1):5-23.
Crossref

 
 

Vargo SL, Lusch RF, Akaka MA, He Y (2010). Service-Dominant Logic. A review and Assessment. Review in Marketing Research 6:125-167.
Crossref

 
 

Vargo SL, Maglio PP, Akaka MA (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal 26(3):145-152.
Crossref

 
 

Vargo SL, Wieland H, Akaka MA (2015). Innovation through institutionalization: A service ecosystems perspective. Industrial Marketing Management 44:63-72.
Crossref

 
 

Veal AJ (2017). Research methods for leisure and tourism. Pearson UK.

 
 

Wang LC, Hsiao DF (2012). Antecedents of flow in retail store shopping. Journal of Retailing and Consumer Services 19(4):381-389.
Crossref

 
 

Weiermair K (2000). Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: implications for hospitality and tourism management. Managing Service Quality: An International Journal 10(6):397-409.
Crossref

 
 

Weir JP (2005). Quantifying test-retest reliability using the intraclass correlation coefficient and the SEM. The Journal of Strength and Conditioning Research 19(1):231-240.

 
 

Widyastuti S, Said M (2017). Consumer Consideration in Purchase Decision of Specs Sports Shoes Product through Brand Image, Product Design and Price Perception. International Journal of Supply Chain Management 6(4):199-207.

 
 

Wieland H, Polese F, Vargo SL, Lusch RF (2012). Toward a service (eco) systems perspective on value creation. International Journal of Service Science Management Engineering and Technology 3(3):12-25.
Crossref

 
 

Williams P, Soutar GN (2009). Value, satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research 36(3):413-438.
Crossref

 
 

Winer RS (2001). A framework for customer relationship management. California Management Review 43(4):89-105.
Crossref

 
 

Wong KKK (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin 24(1):1-32.

 
 

Woodruff RB, Gardial S (1996). Know your customer: New approaches to understanding customer value and satisfaction. Wiley.

 
 

Wu CHJ, Liang RD (2009). Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants. International Journal of Hospitality Management 28(4):586-593.
Crossref

 
 

Xia L, Monroe KB, Cox JL (2004). The price is unfair! A conceptual framework of price fairness perceptions. Journal of Marketing 68(4):1-15.
Crossref

 
 

Xiao H, Smith SL (2007). The use of tourism knowledge: Research propositions. Annals of Tourism Research 34(2):310-331.
Crossref

 
 

Yi Y, Gong T (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research 66(9):1279-1284.
Crossref

 
 

Yuksel A (2004). Shopping experience evaluation: a case of domestic and international visitors. Tourism Management 25(6):751-759.
Crossref

 
 

Zhang H, Gordon S, Buhalis D, Ding X (2018). Experience Value Cocreation on Destination Online Platforms. Journal of Travel Research 57(8):1093-1107.
Crossref

 
 

Zeithaml VA (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing 52(3):2-22.
Crossref

 
 

Zervas G, Proserpio D, Byers J (2015). A first look at online reputation on Airbnb, where every stay is above average. Available at: 

View