Customer relationship management concept and competitiveness of companies from Western Balkans
Dejan Stojkovic1*, Dejan Djordjevic2 and Zvonko Sajfert2
1Railways of Republic of Srpska S.C. Doboj, 74000 Doboj, 71, Svetog Save Street, Republic of Bosnia and Herzegovina.
2Technical Faculty, University of Novi Sad,“Mihajlo Pupin”, Zrenjanin, 23000 Zrenjanin, bb, Djure Djakovica Street, Republic of Serbia.
Email: [email protected]
