Factors affecting satisfaction levels of internal customers in Turkish automotive authorized services

ženol Okay; Mehmet Akccedil;ay

doi:10.5897/AJBM.9000285

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4188

Full Length Research Paper

Factors affecting satisfaction levels of internal customers in Turkish automotive authorized services

Åženol Okay and Mehmet Akçay*

Department of Machine Education, Technical Education Faculty, Pamukkale University, Denizli, 20070, Turkey.
Email: [email protected];[email protected]

Article Number - 923FA2C15957
Vol.4(18), pp. 3872 - 3891 , December 2010
https://doi.org/10.5897/AJBM.9000285

Accepted: 06 May 2010
Published: 18 December 2010

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