Service quality, customer satisfaction in technology-based universities
Amran Rasli1, Ibrahim Danjuma2, 3*, Lim Kim Yew4 and
Muhammad Jawad Igbal5
1Faculty of Management and Human Resource Development, Universiti of Teknologi Malaysia.
2Department of Management Technology, School of Management and Information Technology, Federal University of Technology, Yola, Adamawa State, Nigeria.
3Faculty of Management and Human Resource Development, Universiti of Teknologi, Malaysia.
4Taylor’s College, Subang Jaya, Kuala Lumpur, Malaysia.
5Higher Education Commission, Pakistan.
Email: [email protected]
