The relations of organizational characteristics, customer-oriented behavior and service quality

Chen Mei-Liang; Chen Kuang-Jung

doi:10.5897/AJBM.9000620

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4194

Full Length Research Paper

The relations of organizational characteristics, customer-oriented behavior and service quality

Chen Mei-Liang1* and Chen Kuang-Jung2

1Department of International Business, Hsin Sheng College of Medical Care and Management, Taiwan, R. O. C. 2Department of Business Administration, Chihlee Institute of Technology, Taiwan, R. O. C.
Email: [email protected]

Article Number - F19F22328470
Vol.4(10), pp. 2059 - 2074 , August 2010
https://doi.org/10.5897/AJBM.9000620

Accepted: 05 July 2010
Published: 18 August 2010

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