African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4188

Full Length Research Paper

Partial least square (PLS) path modelling and its application: Evaluation of patient satisfaction with service quality (SERVQUAL)

H. Eray ÇELÄ°K1* and Sanem ÅžEHRÄ°BANOÄžLU2
1Department of Statistics, Faculty of Science, Yüzüncü Yıl University, Zeve Campus 65080 Van-Turkey. 2Özalp Vocational School, Yüzüncü Yıl University, Van-Turkey.
Email: [email protected]

  •  Accepted: 14 February 2012
  •  Published: 28 March 2012

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