African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

Customer complaints and complaint behaviours in Turkish hotel restaurants: An application in Lara and Kundu areas of Antalya

Oktay Emir
School of Tourism and Hotel Management, Afyon Kocatepe University, ANS Campus, 03200-Afyonkarahisar, Turkey.
Email: [email protected]

  •  Accepted: 20 April 2011
  •  Published: 30 June 2011

CrossRef Citations (0)

See more citations on Google Scholar
1
No citation found