African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

An integrated method of quality function deployment, Kano's model and hierarchical decision making for improving e-service of brokerage in Iran

Mahmoud Afsar1*, Kamran Feizi2 and Amir Afsar3
  1Department of Business Administration, Payam-e-Noor University, Vila Ave, Tehran, Iran. 2Department of Management, Allameh Tabatabai University, Tavanir Ave, Tehran, Iran. 3Department of Management and Accounting, University of Qom, Qom, Iran.
Email: [email protected]

  •  Accepted: 15 April 2011
  •  Published: 30 June 2011

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