African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4137

Full Length Research Paper

Factors affecting customers’ satisfaction towards the use of automated teller machines (ATMS): A case in commercial bank of Ethiopia, Chiro town

Tewodros Biset Amene
  • Tewodros Biset Amene
  • Department of Management, College of Business and Economics, Oda Bultum University Chiro, Ethiopia P. O. Box 226, Chiro, Ethiopia.
  • Google Scholar
Debela Bonsa Buta
  • Debela Bonsa Buta
  • Department of Accounting and Finance, College of Business and Economics, Oda Bultum University Chiro, Ethiopia P. O. Box 226, Chiro, Ethiopia.
  • Google Scholar


  •  Received: 20 May 2019
  •  Accepted: 17 July 2019
  •  Published: 31 July 2019

How to cite this article

APA /
Amene, T. B., & Buta, D. B. (2019). Factors affecting customers’ satisfaction towards the use of automated teller machines (ATMS): A case in commercial bank of Ethiopia, Chiro town. African Journal of Business Management, 13(13), 438-448.
Chicago /
Tewodros Biset Amene and Debela Bonsa Buta. "Factors affecting customers’ satisfaction towards the use of automated teller machines (ATMS): A case in commercial bank of Ethiopia, Chiro town." African Journal of Business Management 13, no. 13 (2019): 438-448.
MLA /
Tewodros Biset Amene and Debela Bonsa Buta. "Factors affecting customers’ satisfaction towards the use of automated teller machines (ATMS): A case in commercial bank of Ethiopia, Chiro town." African Journal of Business Management 13.13 (2019): 438-448.