African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4188

Full Length Research Paper

An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana

Sulemana, A.M
  • Sulemana, A.M
  • Department of Home Economics, St. Vincent College of Education, Yendi, Ghana.
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Galyuoni, B.
  • Galyuoni, B.
  • Department of Home Economics, Al-Faruq College of Education, Wenchi, Ghana
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Cowther S.
  • Cowther S.
  • Department of Hospitality and Tourism, Tamale Technical University, Ghana
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Issah, A.
  • Issah, A.
  • Departmenrt of Education and Psychology, University of Cape Coast, Ghana.
  • Google Scholar


  •  Received: 04 August 2022
  •  Accepted: 23 January 2023
  •  Published: 31 March 2023

Authors

Sulemana, A.M
Department of Home Economics, St. Vincent College of Education, Yendi, Ghana.

Galyuoni, B.
Department of Home Economics, Al-Faruq College of Education, Wenchi, Ghana

Cowther S.
Department of Hospitality and Tourism, Tamale Technical University, Ghana

Issah, A.
Departmenrt of Education and Psychology, University of Cape Coast, Ghana.

Corresponding Author Email: [email protected]