African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4188

Full Length Research Paper

An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana

Sulemana, A.M
  • Sulemana, A.M
  • Department of Home Economics, St. Vincent College of Education, Yendi, Ghana.
  • Google Scholar
Galyuoni, B.
  • Galyuoni, B.
  • Department of Home Economics, Al-Faruq College of Education, Wenchi, Ghana
  • Google Scholar
Cowther S.
  • Cowther S.
  • Department of Hospitality and Tourism, Tamale Technical University, Ghana
  • Google Scholar
Issah, A.
  • Issah, A.
  • Departmenrt of Education and Psychology, University of Cape Coast, Ghana.
  • Google Scholar


  •  Received: 04 August 2022
  •  Accepted: 23 January 2023
  •  Published: 31 March 2023

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