African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4193

Full Length Research Paper

An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana

Sulemana, A.M
  • Sulemana, A.M
  • Department of Home Economics, St. Vincent College of Education, Yendi, Ghana.
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Galyuoni, B.
  • Galyuoni, B.
  • Department of Home Economics, Al-Faruq College of Education, Wenchi, Ghana
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Cowther S.
  • Cowther S.
  • Department of Hospitality and Tourism, Tamale Technical University, Ghana
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Issah, A.
  • Issah, A.
  • Departmenrt of Education and Psychology, University of Cape Coast, Ghana.
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  •  Received: 04 August 2022
  •  Accepted: 23 January 2023
  •  Published: 31 March 2023

How to cite this article

APA /
Sulemana, A. M., Galyuoni, B., Cowther, S., & Issah, A. (2023). An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana. African Journal of Business Management, 17(3), 43-52.
Chicago /
Sulemana, A.M, Galyuoni, B., Cowther S. and Issah, A.. "An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana." African Journal of Business Management 17, no. 3 (2023): 43-52.
MLA /
Sulemana, et al. "An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana." African Journal of Business Management 17.3 (2023): 43-52.
DOI /
https://doi.org/10.5897/AJBM2022.9398
URL /
https://academicjournals.org/journal/AJBM/article-abstract/59FFAE870448

Copyright © 2024 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

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